The Movie Database Support
Support → API Support
Watch Providers Update Late
posted by sereisogluSTAFFMOD on July 30, 2022 at 12:32 PM
Hi. Updates on JustWatch on movies or TV shows reflect on TMDb after days. I don't know exactly how long it took, but I see that it is not reflected in TMDb constantly, although days pass. Is this because of the deal you made with JustWatch? After how long do the changes in JustWatch come to TMDb?
Reply by toocoolamit
on July 31, 2022 at 8:59 AM
It has been too long there are no new movie providers updated esp indian movies, any response from team?
Reply by draum
on July 31, 2022 at 12:04 PM
Even old TV series from 2017 such as "13 Reasons why" don't list Netflix as a watch provider for Norway even if it's listed for the same show if you go directly to JustWatch. What's up with that? That can't be just a late update, right?
Reply by draum
on July 31, 2022 at 12:06 PM
See here: https://www.themoviedb.org/tv/66788-13-reasons-why/watch?locale=NO
Reply by draum
on July 31, 2022 at 12:08 PM
Compared to here: https://www.justwatch.com/no/tv-series/13-reasons-why
Reply by ticao2 š§š· pt-BR
on August 1, 2022 at 1:34 AM
I'm not really sure, but I think maybe this question is related to this one.
https://www.themoviedb.org/talk/62dbdd9c61bac4004d6d519e
If I understand correctly, not all countries supported by Justwatch are supported by TMDb.
TMDb supports 63 countries.
Reply by sereisoglu
on August 1, 2022 at 1:35 AM
@ticao2 No that's a different question.
Reply by ticao2 š§š· pt-BR
on August 1, 2022 at 1:41 AM
@sereisoglu
What I know is in this information below:
JustWatch Update
JustWatch data is updated once a day.
New movies may take another 1 or 2 days.
That's because it depends on when JustWatch adds it to their Database
and makes it available via API for our daily import.
Here's what Travis Bell, the Administrator, said:
https://www.themoviedb.org/talk/61c65bdbf6596f005f0fe513#61cd4956524978004104e1e5
Reply by sereisoglu
on August 1, 2022 at 1:44 AM
If so, either there is a problem or JustWatch offers you a limited database. You can see that there are no such problems in Letterboxd or Trakt.
Reply by toocoolamit
on August 1, 2022 at 10:26 AM
Exactly but team is not aware of it, Here is another example
https://www.themoviedb.org/talk/category/5047958519c29526b50017d6 ( Not Updated on TMDB)
https://www.justwatch.com/in/movie/jug-jugg-jeeyo (Updated on Justwatch 15 days ago)
I dont think any movie watch providers have been updated on TMDB in last 15 days or so, i think Justwatch might have suspended TMDB or their is some bug.
Reply by toocoolamit
on August 4, 2022 at 8:17 AM
Any update from staff?
Reply by Primdahl
on August 5, 2022 at 1:10 PM
Hey all,
I am having the same issue.
Doctor Strange in the Multiverse of Madnesswas just removed fromDisney Pluson TMDb, but JustWatch states that it is still there.The same goes for a lot of other movies and TV Shows.
Is there any update on this issue?
Best regards.
Reply by toocoolamit
on August 5, 2022 at 1:15 PM
@ticao2 can you ping someone from staff to take a look at the issue as watch providers has stopped updating from last 15 days
Reply by Travis Bell
on August 5, 2022 at 5:57 PM
Hey guys,
The issue causing this has been corrected, and as of ~30 minutes ago, we have started syncing with all of the data in the past 2 weeks. It was a bit of a weird one to track down! Everything on the API should be updated within the next ~6 hours.
Thanks.