Ben saves the life of a drug dealer who is then admitted to Ward 17 where he antagonises Luke whose imprisoned brother he knows. Connor's social life risks affecting his job performance as he challenges Dr Wu on his treatment for a patient. Sophie returns to nursing following her husband's death and is assigned to Ward 17 but Terri has concerns about her wellbeing. Connor agrees to let Jared move in.

Stephanie supports a pregnant woman's decision to have a cochlear implant against her deaf husband's wishes. Bron resents Stephanie's accusation that she is playing favourites with her patients. Bron denies giving special attention to a handsome patient and refusing to rethink her behaviour even when the patient misreads her actions. A stubborn holocoast survivor battling diabetes helps Jared reconnect with his family.

Terri is forced to nurse reluctant patient Bryan Taylor, a man who has been told that he will develop Huntingdon's Disease and who is determined to commit suicide. He is admitted to Ward 17 having overdosed on a slow-acting drug and has legal papers to say he is not to be resuscitated. Knowing there is still a chance to counteract the drug, Terri hopes to understand the man's motivations and hopefully convince him to change his mind. Bron and Ben form a close bond after becoming caught in a siege at a drug lab. Connor and Jared clash over the conflicting needs of two patients.

The lives of the Ward 17 staff are about to change forever when an emotional Sophie battles her father-in-law to retain custody of her two young boys. With her best friends being used against her in a seemingly unwinnable custody fight, Sophie, in her desperation, makes a drastic decision about her children's future. Bron becomes emotionally involved in the fate of a car accident victim and his young daughter. Jared is an unlikely ally when a patient returns to Ward 17 for an operation he is determined will enable him to walk again.

Terri's emotional equilibrium is tipped when an old flame and colleague, Dr. Mitch Stevens, returns to All Saints after a ten year absence. She is confronted with her past and he delights in stirring the pot. Jaz is forced to make a decision about her pregnancy while Terri and Steph have a confrontation over the issue. Jared sticks to his old-fashioned romantic ideas in his quest to win Samantha's affections. Connor's life is made difficult by a female truck driver while Ben is forced to deal with an emergency situation while on an abseiling course.