On his first day back on the job, Ben responds to the scene of an armed robbery where a young police officer has been shot. After surgery, the young man, an old schoolmate of Jaz's, is brought onto the ward where it is discovered that his spinal column is damaged and he may never walk again. A young epileptic who arrives after an automobile accident tests Bron's patience with his bad attitude and self-destructive behaviour. Von helps a woman overcome her embarrassment to relieve her abdominal discomfort. Steph worries that Ben may be showing signs of Post Traumatic Shock Syndrome after his bashing.

The lives of the Ward 17 staff are about to change forever when an emotional Sophie battles her father-in-law to retain custody of her two young boys. With her best friends being used against her in a seemingly unwinnable custody fight, Sophie, in her desperation, makes a drastic decision about her children's future. Bron becomes emotionally involved in the fate of a car accident victim and his young daughter. Jared is an unlikely ally when a patient returns to Ward 17 for an operation he is determined will enable him to walk again.