While Ben and his new partner, Scott are trapped in the path of a deadly blaze, the hospital staff are crying out for a cool change. Terri makes a big decision about her future while nursing a man with severe burn injuries and Connor finds it difficult working with Bron after his attempt to woo her fails.

Sarah's health is failing fast and the fight to keep her alive through the compensation case is taking an emotional toll on Mitch and Kate. Bron's gambling debts land her in trouble with a loan shark. Tempers fray between Scott and Ben when they are called to a biscuit factory where a worker has collapsed.