In 2015, a young pastor named Carl Lentz lands in NYC to spread the Word of Hillsong, an ascendant Australian megachurch. But allegations of volunteer exploitation, racism, sexual abuse and homophobia explode. Lentz is fired and disappears until now.

In their first interviews since expulsion from the church, Carl and Laura Lentz guide viewers into the inner sanctum of Hillsong, detailing the building the church’s congregation and the response from church leadership when it deemed Carl a liability.

Shortly after Carl Lentz’s expulsion from Hillsong, Brian Houston is formally charged with concealing his father’s crimes and banished from Hillsong after allegations of his own misconduct are made public. Carl, Laura and a multigenerational group of former Hillsong congregants examine the rubble and collectively attempt to answer the ultimate question: What do you do when you discover the shepherd is the problem?