In the season premiere, Chelsea mistakenly leaves a pile of papers lying around the office for Jiffy to find. Turns out, Jiffy has stumbled upon feedback that the network has retrieved from a focus group all about Chelsea's crew of misfits! When Jiffy shares the reviews with his coworkers, they all fight to save their jobs by changing parts of themselves that were criticized. Meanwhile, Chelsea invites the whole gang to a fundraising event which they all blindly accept.

Jiffy's fellow writers believe that Hank, the studio's aging maintenance man, has a gay crush on Jiffy. Sarah doesn't like that Chris has jumped on the bandwagon to give himself a fake assistant. Chelsea enacts a specific punishment for Brad for being late to meetings. Heather uses a black doll in a baby's car seat to be able to drive to work in the carpool lane.