An airline supervisor must handle a passenger who's drunk at 7 a.m., and a colleague has the delicate task of telling a passenger that he smells too bad to travel. In this high-flying new series, we provide viewers with complete access to the inner workings and emotional stories behind the daily workings of Southwest Airlines--from individual passenger's tales and dramatic reunions to action at the counter between passengers and employees.

It's a busy and bizarre day at Southwest Airlines when a woman treats the LAX terminal as her personal bedroom, changing her outfit in full sight of fellow passengers. Supervisor Yolanda meets country singer Randy Travis before running into a group of drunk and troublesome young women who were kicked off their flight. And in Chicago, ramp staffers Hector and Juan hope they'll be chosen to throw out the ceremonial first pitch in front of 40,000 fans at Wrigley Field that night.

A blizzard in Chicago causes massive cancellations and delays at Southwest Airlines. Two honeymooners rush to make it to Los Angeles in time to catch a flight to Tahiti, but with most flights grounded, they may not make their connection. A group of teenage Eminem fans, who flew all the way from Idaho to LA to see their idol, discover it may be a long time before they set eyes on him.

Pilot Tony May gives a group of fourth-graders a lesson on flying. Also: a child has separation anxiety when her parents send her to stay with her uncle while they head to India.

A man takes his wife to Las Vegas for their 30th anniversary and has a surprise visitor for her onboard. Also: a drunk stand-up comic; and woman with decaying fish in her bags.

A staff person must decide if turtles can be allowed on a plane; a plus-sized passenger is told she must purchase two tickets; a very tall teen requires an exit-row seat.

Yolanda tries to help a Saudi Arabian woman who can't speak English, while Denise encounters the same situation with a Czech man. Also: a delayed flight.

A passenger is removed from a plane after an incident with a flight attendant; Carol confronts and irate grandmother; and Mike deals with a passenger with a bad attitude.