Much to Amy's dismay, Glenn hires Amy's husband, Adam, for some extra help, exposing her in ways in which she is not prepared. Frustrated with the lazy, noncommittal temps, Jonah and Garrett start an employee draft to place bets on who will quit first while Glenn tries to find the perfect person to play Santa at the store for Christmas.

Jeff lets the employees know that Rex, a vice president from corporate, will be coming by the store to help with the rollout for Cloud 9's store-wide rebranding, and it turns out Rex is someone from Jonah's past. Meanwhile, Mateo is stunned to learn of rumors that Jeff is in a relationship with an employee.

Amy and Garrett embark on an investigation as they sift through abandoned photos during the store's spring cleaning. Meanwhile, Jonah goes out of his way to woo Glenn in hopes of gaining his approval and Cheyenne's fiancé starts working at Cloud 9 for some fast cash.

Everyone in the store is on edge as Glenn tries to figure out which employees to lay off. Jonah struggles with the fallout of an admission he made to Amy, Garrett and Dina spar, and Mateo forms an alliance to keep his job. Meanwhile, a tornado warning goes into effect at the worst possible time, forcing the staff into uncomfortable pairings.

Amy attempts to gather glowing character testimony for Mateo's immigration lawyer, but comes up short. Jonah plans an engagement party for Sandra, infuriating Dina, while Glenn and Marcus compete for Mateo's old locker.

The local mall has closed, and while Amy and Dina are excited about the influx of new customers, they quickly realize they're not all there to shop. Cheyenne learns she's not as cool as she thinks she is.

Amy tries to make Mateo her new assistant, leading to accusations of favoritism and a group competition in the store. Sandra gets caught in a power struggle between Glenn and Dina, and Jonah attempts to show Garrett that he's still one of the guys.

With Carol's lawyer at Cloud 9 to depose the employees, Jonah tries to ease Glenn's nerves. Mateo enlists Sandra's help hiding the details of his work arrangement while Dina grows concerned about Garrett's behaviour at customer service.