The members of the 118 make calls to save a bridezilla at a disastrous wedding and to a mother trapped on her balcony. Meanwhile, Hen plays medical detective when her mother, Toni, falls ill. Also, Eddie and Christopher receive a visit from Carla, Athena uncovers a secret Bobby has been hiding that puts their marriage on the rocks and Maddie struggles with adjusting to motherhood.

The members of the 118 race into action when a women falls over her penthouse balcony. Meanwhile, Athena investigates when a bike rider is impaled on a stop sign, Eddie begins his therapy for his PTSD and survivor's guilt and Maddie fears the worst when Jee-Yun falls ill.