While Pruitt grieves a monumental loss, Andy refuses to do the same and, instead, throws herself into work. Meanwhile, the crew responds to a widespread carbon monoxide leak, and Sullivan makes a controversial choice for captain.

Vic rallies the crew to pose for a calendar photo shoot that will support a good cause. Meanwhile, Emmett comes clean to Ben and Sullivan, and shows Andy a softer side.

Andy becomes painfully suspicious of the circumstances surrounding her mother’s death and goes to her aunt looking for answers. Meanwhile, the members of the crew work to evacuate a doctor from Pac-North hospital and find themselves in a life-threatening situation; and Sullivan undergoes surgery for his chronic leg pain.

Andy takes the day off to continue to sort out her family life; Maya and Carina do their best to maintain their relationship while unable to physically see each other due to COVID-19 restrictions, and Sullivan strives to work on his sobriety. Meanwhile, the team responds to a call involving a wild animal.

In the wake of national outcry after the tragic murder of an unarmed Black man, Maya brings in Dr. Diane Lewis to grief counsel the team.