Officer John Nolan and Officer Nyla Harper are assigned to a community policing center to help rebuild their station’s reputation in the community. Nolan is determined to make a positive impact but Nyla has her doubts.

Officer John Nolan's mom makes an unannounced visit that complicates his life, and Sergeant Grey considers retiring.

Officer Jackson West’s relationship with his new training officer, Stanton, has escalated and he begins to work with Sergeant Grey to find a solution.

Officer Nolan is taken hostage by a man with nothing to lose while the station goes on lockdown and races to identify the suspect before time runs out. Meanwhile, Officer Jackson and his training officer, Officer Doug Stanton, reach a tipping point in their relationship that could end Jackson’s career.

Officers Nolan and Bradford hope they can de-escalate a drug war before any innocent lives are lost. Meanwhile, Officer Harper hopes she can get Officer Chen ready to go undercover.