Series 5 (2013)
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Episodes 20
Episode 10
The team meets a family who face losing their home because of a mistake that has meant for six years they have been pursued for somebody else's debt.
Read MoreEpisode 11
The team take a look at the banks' approach to victims of fraud, and try to help viewers who have been stung get their money back. Plus an online shopping scam.
Read MoreEpisode 12
Angela Rippon investigates why homeowners promised cheaper energy have instead been hit with sky-high bills, forcing them to choose between eating or keeping warm.
Read MoreEpisode 13
The team investigates customer service, and puts to the test one of the biggest consumer bugbears of all: how long it takes for big companies to answer a call.
Read MoreEpisode 14
Stories in this episode include a couple whose worldly goods have entirely disappeared after they paid a shipping company to transport them home.
Read MoreEpisode 15
Angela Rippon, Gloria Hunniford and Julia Somerville look at why it is perfectly legal for a company that owes you money to shut down and reopen under a new name.
Read MoreEpisode 16
Julia Somerville, Angela Rippon and Gloria Hunniford meet the people being pursued by one of the biggest names in the business for debts they never took out.
Read MoreEpisode 17
The team meet people who have lost a lot of money thanks to someone else's mistake, including a woman who cannot retrieve cash transferred into the wrong account.
Read MoreEpisode 18
Angela Rippon, Gloria Hunniford and Julia Somerville investigate why cold calling remains one of consumers' biggest bugbears, and reveal a cold calling scam.
Read MoreEpisode 19
Angela Rippon, Gloria Hunniford and Julia Somerville investigate situations where viewers have ended up thousands of pounds out of pocket - in some cases thanks to their own bank.
Read MoreEpisode 20
Gloria Hunniford, Angela Rippon and Julia Somerville investigate problems viewers have had with insurance, including a look at the rising cost of pet insurance.
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